Pathways Educational Programs LLC Payment, Cancellation, and Refund Policy
Pathways Educational Programs LLC is committed to delivering high-quality educational experiences across all formats. Please carefully review the following policies before registering.
Pathways Educational Programs LLC reserves the right to cancel or reschedule any continuing education (CE) activity due to unforeseen circumstances. In the event of cancellation by the provider, participants will be notified via email and will receive a full refund or the option to transfer registration to a rescheduled session.
Pre-Recorded Playback Courses (Distance Learning โ Independent)
Payment and Cancellation Policy – 100% of the course fee is due at the time of registration. – No refunds or transfers will be issued for pre-recorded courses under any circumstances.
On-Site and Hybrid Courses (Live and Distance Learning โ Interactive)
Payment Policy – A deposit equal to 25% of the total course tuition is required at the time of registration. – The remaining 75% must be paid no later than 14 calendar days prior to the course start date. – Failure to pay the full balance by this deadline will result in forfeiture of your seat and loss of your deposit. – If registering within 14 days of the course start date, 100% of the tuition is due at the time of registration.
Accepted Payment Methods – Major credit cards – Debit cards – ACH transfers (subject to verification)
Refunds will match the original payment method.
Receipts and Reminders – Payment confirmations and reminders will be sent via email. Please retain all receipts for your records.
Alternate Arrangements – For extenuating financial circumstances, please email info@pathways411.com. Requests are reviewed individually and must be submitted in writing.
Cancellation and Refund Policy
The following refund schedule applies to On-Site and Hybrid courses:
Notice Period (Before Course Start Date) Refund/Transfer Policy
30+ Days
20โ29 Days
15โ19 Days
6-14 Days
Fewer Than 5 Days
Refund/Transfer Policy
Refund of 75% of the deposit, less a $25 administrative fee, or the deposit may be transferred to a future course (if available) allowing the registrant to retain the full deposit value.
20โ29 Days Refund of 50% of the deposit, less a $25 administrative fee.
Refund of 50% of the deposit, less a $25 administrative fee.
ย No refund of deposit. 100% of tuition may be transferred to a future course (if available) allowing the registrant to retain the full tuition value.
No refund of deposit. 50% of tuition may be transferred to a future course (if available) allowing the registrant to retain the 50% of tuition value.
No refunds or transfers; 100% of the tuition is non-refundable.
Exception โ Documented Medical Emergency
Requests for refund or transfer due to a verifiable medical emergency will be considered on a case-by-case basis. Acceptable documentation includes:
- Physicianโs note or discharge summary citing acute illness, injury, or hospitalization
- Positive COVID-19 test with official directive to isolate
- Emergency room visit record
- Obituary or death certificate for an immediate family member listing you as a surviving relative
Submission Requirements
- Documentation must state the date and nature of the emergency
- Must be submitted within 5 calendar days of the course start date
- Decisions are made at the sole discretion of Pathways Educational Programs LLC
Note: Routine medical appointments, work obligations, travel delays, or scheduling conflicts do not qualify as medical emergencies.
Submitting a Cancellation or Transfer Request
All requests must be submitted in writing to:
info@pathways411.com
Completion Requirements
To receive continuing education credit, participants must meet the following criteria:
- Attend the course in full (100% participation required for live events).
- Actively participate in all learning activities and discussions.
- Complete all required assessments (post-test).
- Submit a course evaluation form at the conclusion of the course.
Certificates of completion will be issued at end of course for live events and within 2 weeks of distance learning/hybrid events following the successful completion of all course requirements.
Financial/Nonfinancial Disclosures
Pathways Educational Programs LLC instructors have no financial interest in products discussed, supplied, nor mentioned during a training course. All PEP training courses primarily focus on evidence-informed and occupation-centered practice and not product or service promotion.
Requests for Accommodation or Special Needs
Pathways Educational Programs LLC is committed to providing accessible and inclusive learning environments for all participants. Individuals requiring accommodations under the Americans with Disabilities Act (ADA) or with other special needs are encouraged to contact us as early as possible, and no later than 14 days prior to the event, to ensure appropriate arrangements can be made.
Requests should be submitted in writing via email to: info@pathways411.com
Please include:
- The course name and date
- Specific accommodation(s) requested
- Any supporting documentation (if applicable)
All requests will be handled confidentially and in accordance with applicable laws and guidelines.
Non-discrimination Policy
Pathways Educational Programs LLC demonstrates high standards of professional conduct and does not discriminate against learners on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, disability, or religion.